Contact

Get in touch with us by phone, email or using the form.

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FAQs

IS THERE A MINIMUM OR MAXIMUM AMOUNT FOR MY ORDER?

We do not have a minimum order value, so you are welcome to order just one item.
HOW CAN I PAY?

You have the following payment options:

Prepayment: We reserve your desired items for up to seven days from the time of ordering. This means you can conveniently transfer or pay the invoice amount due - you will find the account details in our order confirmation, which you will receive from us by email immediately after submitting your order. Please ensure that you provide complete and correct information when making the transfer so that we can assign your transfer safely and your order can reach you quickly. As soon as the invoice amount has been received in full in our account, we can process your order, pack the goods for you and send them on their way. We will inform you of this again by email (shipping confirmation). Your shipment will then usually reach you within 2 to 3 days

Credit card: The easiest form of payment - we accept Visa, Mastercard and American Express. The shop does not store your credit card details.

PayPal: Do you have a PayPal account? Then simply pay this way. Or you can open a PayPal account at www.paypal.de, which you can use to shop particularly quickly and securely in many online shops, including international ones.
HOW MUCH ARE THE SHIPPING COSTS?

We charge a flat rate of €4.90 for shipping within Germany (regardless of the number of packages). We ship free of charge for orders over €49.90. For Austria, the Netherlands, Luxembourg, France and Spain we charge a flat rate of €21.90 and for Switzerland €34.90.

You can also have the goods delivered to your DHL Packstation. However, you must be registered with DHL Packstation for this service.
WHEN DOES MY ORDER ARRIVE?

DHL standard shipping usually takes 2 - 3 working days from receipt of order. If your delivery has not arrived within five working days or you have not received any shipping confirmation for your order, please send an email to our service team: welcome@gutraum8.de. Please remember to include your customer number and/or order number.
HOW CAN I CONTACT GUTRAUM8 ABOUT ISSUES RELATED TO MY ONLINE PURCHASE AND OTHER TOPICS?

In the online shop, simply click on "Contact". You can use the contact form to ask our service team your questions. We will forward your question directly to the right contact person.