Contact
Get in touch with us by phone, email or using the form.
FAQs
IS THERE A MINIMUM OR MAXIMUM AMOUNT FOR MY ORDER?
We do not have a minimum order value, so you are welcome to order just one item.
HOW CAN I PAY?
You have the following payment options:
Payment in advance: We reserve your desired items for up to seven days from the time you order. This means you can easily transfer or deposit the invoice amount due - you will find the account details in our order confirmation, which you will receive from us by email immediately after sending your order. When making the transfer, please ensure that you provide complete and correct information so that we can allocate your transfer safely and your order will reach you quickly. As soon as the invoice amount has been fully credited to our account, we can process your order, pack the goods for you and send them on their way. We will inform you about this again by email (shipping confirmation). Your shipment will then usually reach you within 2 to 3 days
Credit card: The easiest form of payment - we accept Visa and Mastercard and American Express. The shop does not store your credit card details.
PayPal: Do you have a PayPal account? Then simply pay this way. Or you can open a PayPal account at www.paypal.de, which will allow you to shop particularly quickly and securely in many online shops, including international ones.
HOW MUCH ARE THE SHIPPING COSTS?
We charge a shipping fee of €4.90 within Germany (regardless of the number of packages). We ship free of charge for orders over €49.90. We charge a flat rate of €21.90 for Austria, the Netherlands, Luxembourg, France and Spain and €34.90 for Switzerland.
You can also have the goods delivered to your DHL packing station. However, for this service you must be registered with DHL Packstation.
WHEN DOES MY ORDER ARRIVE?
DHL standard shipping usually takes 2 - 3 working days from receipt of the order. If your delivery has not yet arrived within five working days or you have not yet received a shipping confirmation for your order, please write an email to our service team: welcome@gutraum8.de. Please remember to include your customer number and/or order number.
HOW CAN I CONTACT GUTRAUM8 ABOUT MY ONLINE PURCHASE AND OTHER TOPICS?
In the online shop simply click on “Contact”. You can ask our service team your questions using the contact form. We will forward your question directly to the right contact person.
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phone
+49 69 2691 2903
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e-mail
welcome@guraum8.de