The protection of your personal data is very important to us. Of course, we observe the strict provisions of the Federal Data Protection Act (BDSG), the Telemedia Act (TMG) and other data protection regulations. You can find out more in our privacy policy .

Your personal information is always transmitted to us in encrypted form using digital security systems. Our websites are protected by technical measures against damage, destruction or unauthorized access. All employees who may come into contact with your data have signed a strict data protection declaration.

Your trust is extremely important to us. So you can not only rely on GutRaum8 always having the latest ideas for your home, but also that your data is safe with us.

As a registered customer, you can shop even more easily and quickly in the Gutraum 8 online shop. Your address details are already pre-filled on your order page – and you can add further delivery addresses. If you have also voluntarily subscribed to our newsletter, you will receive selected special offers by email and will always be up to date. Through your customer account, you have full control over your orders and personal data.

We do not have a minimum order value, so you are welcome to order just one item.

You have the following payment options:

• Advance payment: We reserve your desired items for up to seven days from the time of ordering. This means you can conveniently transfer or pay the invoice amount due - you will find the account details in our order confirmation, which you will receive from us by email immediately after submitting your order. Please ensure that you provide complete and correct information when making the transfer so that we can allocate your transfer safely and your order reaches you quickly. As soon as the invoice amount has been received in full in our account, we can process your order, pack the goods for you and send them on their way; we will inform you of this again by email (shipping confirmation). Your shipment will then usually reach you within 2 to 3 days

• Credit card: Pay easily with a Visa, Mastercard or American Express credit card.

• PayPal: Pay even more securely and quickly with your PayPal account.

• Apple Pay: Pay with iPhone, iPad & Apple Watch.

• Google Pay: Easy and secure payment via your Google account.

• Sofortüberweisung: Pay easily and directly.

• Klarna: Flexible payment including buyer protection.

We attach great importance to your security when it comes to payment transactions. Of course, your information will only be transmitted in encrypted form so that third parties cannot read it. Your credit card payment will be processed by a specially security-certified partner.

Do you have a voucher code for our online shop? Put your desired items in the shopping cart as usual. On the “Shopping Cart” page, please enter your code in the “Voucher” field and click “Activate”. Your voucher will now be activated and the invoice amount will be updated.

Normally all items that you see in the online shop are in stock and therefore available for delivery. But no one is perfect and it can happen, for example, that the last item is already sold out due to overlaps in our warehouse. Then of course we cannot deliver this item or charge for it. We will inform you about this and let you know when/if this item is back in stock and whether you want to wait that long. Usually it is about 3 weeks. Otherwise, you will of course immediately receive a refund of the purchase price you have already paid.

We charge a flat shipping fee of €4.90 within Germany (regardless of the number of packages). You can also have the goods delivered to a DHL Packstation.

We ship free of charge for orders over €49.90.

You can find more information about international shipping here .

DHL standard shipping usually takes 2 – 3 working days from receipt of the order. If your delivery has not yet arrived within five working days or you have not yet received a shipping confirmation for your order, please write an email to our service team: welcome@gutraum8.de. Please remember to include your customer number and/or order number.

If you have registered for the online shop, you can view your personal data and order data under "My Gutraum 8" after logging in. For each order, you will also be informed, for example, whether it has already been paid for or is on its way. In addition, we will send you an email when your order has been received and another one as soon as the shipment leaves our warehouse (shipping confirmation).

Without registration, later online access to your order is not possible. But you will always be kept up to date by email.

You can cancel your order by exercising your legal right of cancellation. All you need to do is send us an email or, if the goods are already on their way to you, return them directly by refusing to accept the shipment. You can find the legal details of the right of cancellation here

Please fill out our sample cancellation form .

You can easily change your name and address by clicking on “My Account” at the top right after you have logged in to the online shop on the GutRaum8 site.

Further information can be found in our Terms and Conditions .

You can return any item you purchased in the Gutraum 8 online shop within 14 days of receipt by exercising your statutory right of withdrawal. You can find the legal details of the right of withdrawal here. In practice, we recommend the following:

Please avoid damaging or soiling the goods when unpacking and, if possible, only remove labels etc. once you have decided to keep the goods. Otherwise, you may be obliged to pay compensation for loss of value.

If you decide to return an item, please include any labels that have already been removed and use the original packaging to protect the goods or pack the goods so well that they cannot be damaged during transport. To make it easier to allocate the return to your order, please use the return slip included with the delivery. All you need to do is tick which item is being returned. It would be very helpful if you also state the reason for your return - this way we can learn and improve. Please note that these recommendations are not a prerequisite for exercising the right of withdrawal.

The address for your return is:
Gutraum 8 GmbH
Aleks Protic
Gutleutstr. 16A
60329 Frankfurt

Please include the return slip or a cover letter with your invoice or customer number (if paying by bank transfer, please also include your bank details) with the return, so that the return can be correctly assigned to you and the purchase price can be refunded.

If you exercise your right of withdrawal within the 14-day period, you will not incur any return shipping costs. Condition: the purchase price (excluding ancillary costs) of the returned goods is higher than 40 Euros and you have already paid for the goods in full. You can find all further details in the General Terms and Conditions.

We do not accept unauthorized returns, especially if

• the 14-day withdrawal period has expired;

• the goods were not purchased in our Gutraum 8 online shop;

• the purchased goods are not included in the return package; or

• there is an obvious attempt at fraud.

In the case of unauthorized returns, we will contact you.

As soon as your return reaches the eCommerce Center, it will be checked and a credit note will be issued. Depending on the payment option you selected during the purchase, the amount will be credited to your credit card or PayPal account. For advance payments, we will transfer the amount to the bank account specified on the return slip or your cover letter.

As a rule, the purchase price will be refunded within one week of receipt of the return.

Have you entered the correct email address and password? If you have forgotten your password, simply request a new one. Or write an email to our service team: welcome@gutraum8.de.

Click on Contact. You can ask our service team your questions via the contact form.

Click on Contact. You can ask our service team your questions using the contact form.

We will forward your question directly to the right contact person.